FAQ

PAYMENT INFORMATION

I see a charge on my credit card even though I was told that my order failed. Did CensusPC take my money?

No. What you are seeing is a "hold" placed upon your account by your bank. It will expire within three business days and your money will be available again.

Did you already charge my credit card when I place the order?

Yes, we will charge your credit card as soon as the order has been processed. CensusPC is pretty amazing at always having items in our catalog in stock most of the time. In the rare occasion that we cannot process your order, we will expeditiously get that refund to you as soon as possible!

What are my payment choices?

CensusPC currently offers the following payment methods:
• Visa/Mastercard
• Discover
• American Express
• PayPal
• Prepaid Cashier Check/Money Order
• Wire Transfer - Please contact CensusPC for account information.

ORDER STATUS

How do I check status on my order?

For your convenience, CensusPC will automatically send you updates regarding any pending orders via e-mail. However, you can also obtain your order status directly through our web site.

How do I get a tracking number?

CensusPC will automatically send your tracking numbers via e-mail once your order has shipped.
If your e-mail address is incorrect or has spam filter, you may not be able to receive any e-mail from us. But you can still check your order status by login to your account, or contact us for further assistance.

Did my order go through?

You will receive an acknowledgement e-mail right away on every order placed, and an Order Status e-mail will be sent upon available. If your e-mail address is incorrect or has spam filter, you may not be able to receive any e-mail from us. But you can still check your order status by login to your account, or contact us for further assistance.

Can I change an order?

You may request a change to your order, if your order has not already been processed and shipped. Please e-mail your exact changes, order number, and customer ID number to our processing department at custserv@censuspc.com

You can call us from 9:30 AM to 5:30 PM PST at 909-869-6188 to expedite this process.

RETURNS INFORMATION

How do I return an item I bought, and request an RMA#?

To return an item please go to your My Account > Orders page. Search for the order number that you wish to return, and select 'Create return' and follow the steps to create your return request. You can get stated by clicking here to go to your Orders History page.

SHIPPING INFORMATION / INTERNATIONAL SHIPPING

Can you ship to a different address than my billing?

Yes, we are able to ship to an address other than your billing address. However, in order to protect our customers from fraudulent transactions, we only ship to the address that is listed with your credit card company. Therefore, if you wish to ship to an address other than the billing address, please contact your credit card company and have them list an alternate shipping address. The procedure is done strictly to protect consumers, as well as us as a merchant. We realize that this policy may be slightly inconvenient, however it enables us to provide you with the best possible price. Thank you for your patience and understanding!

How long will it take before it ships?

Most orders are shipped within one business days. As soon as it ships, we will e-mail you the shipping details and a tracking number. However, You may experience delays if there is any problem with the processing or verification of your billing address or credit card information.

What are my shipping method choices?

CensusPC currently offers the following shipping methods:
• Standard Overnight- One business day
• Two Day Air - Two business days
• Three Day Air - Three business days
• Ground Service- Approximately 5 business days
• APO/FPO Military - US Priority Mail / US First Class Mail (Restricted to Military Addresses only)
The above delivery methods do not include processing time or delivery on weekends and holidays.

What kind of flat rate (Our Shipping) methods do you offer?

For all flat rate (Our Shipping) methods, we utilize UPS or USPS mail based on availability, so that we can ensure the quickest possible processing. Therefore, we are unable specify which carrier your order will be shipped through, until your order has actually shipped. At checkout, you will be able to expedite your order by selecting your preferred option.

Do you ship internationally?

Yes, we do ship internationally, but we only accept Wire Transfer or PayPal. We do not accept international credit card. For wire transfer, please select Wire Transfer on your payment method when you check out, and we will email our bank information to you. Sorry for the inconvenience. For high purchase value items we will only ship via UPS or USPS EMS Service. These delivery services ensure the fastest delivery possible and service available. CensusPC is never responsible for any broker, customs, tax, or other fees levied by your country. We do not guarantee delivery time of international shipments either, as delivery estimates are often ambiguous and change depending on the destination. Any quoted shipping time estimates are estimates only!

Do you offer local pickup or will call service?

We do not offer any local pickup or will call service. All orders must be shipped out via one of our shipping carriers. We do not make ANY exceptions to this rule.

How much do you charge for international freight?

When you check out, shipping costs are calculated based on your address information. Please ensure your address is formatted in English to ensure proper delivery by our shipping department.